10 Simple Ways To Create Clients Who Rave About You As An HR Professional… That is the title of an article by Alan Collins, experienced HR Manager, former HR Director at PepsiCo and author of books on professional HR, on successinhr.com.
What should you know? Namely the fact that every client is different and the key to success is in providing him with what he really needs and when he needs it.
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When your client wants a particular process step by step from you, give it to him.
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When your client wants you to listen to him, listen to him and offer solutions to the situation.
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When your client wants you to check in with him and look on his progress, do it regularly.
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When your client needs support and confirmation that a certain thing is done correctly, confirm it to him.
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When your client wants more space for his work, give it to him.
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When your client wants you to be available 24 hours a day for 7 days a week so that he could possibly contact you, let him. Most clients will not call you.
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When your client wants you to connect him with the right people, do it.
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When your client wants to increase your demands and offer him new challenges, raise the bar.
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When your client wants to be surprised, surprise him with something nice that he did not expect.
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When your client do not want to follow your advice, do not take it personally. Accept it as reality and focus on someone else.
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