People will not be afraid to speak out loud
According to WorkForce.com, if conflicts are dealt with calmly and rationally, other employees will be encouraged to make themselves heard next time an issue arises. You want to create an environment in which everyone is motivated and everyone's views are considered. Therefore it is necessary to take the ideas of all people seriously.
A conflict usually involves more people
As mentioned above, only rarely does a conflict involve only two main actors. This means it is important to resolve the conflict with other employees as well. Thus public solution of the conflict will bring emotional relief also to people whom you did not even realise the conflict affected.
New solutions
Resolving a conflict publicly often leads to new ideas and solutions on how to prevent such a situation in the future, how better to allocate roles and responsibilities, and how to work more effectively overall. The more the merrier principle also applies to conflict resolution: if conflicts are addressed publicly, there is a greater chance of new ideas and innovations appearing in the solution.
Prevention
At the same time, publicly resolved conflicts also serve to prevent further potential conflicts. If conflicts are addressed not only as isolated, specific cases, but as general problems that could happen to everyone, and generally valid solutions are proposed, this can prevent similar situations from occurring in the future.
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