IM is not a tool for long debates. It is intended to exchange information rapidly and save time.
Tell others when you are available
Use the "away" or "unavailable" status when you do not want to be disturbed. Set up automatic messages to inform your colleagues that you are not available at the moment and you will contact them later.
Do not write anything you would not say out loud
Anything you write through IM can get into the wrong hands. Therefore, follow the rules of professional communication, including omittin unnecessary smilies and incomprehensible acronyms.
Do not expect an immediate response every time
Even IM cannot guarantee that the person you contacted will respond. If you do not get your answers, wait patiently. Beware of passively aggressive comments like "Hello?" The other party could interpret such acomments negatively even if you did not think them negatively.
Do not argue via IM
Any quarrels via IM end in the same way as via e-mail - by misunderstandings. If you need to clarify something, use the phone or meet in person.
-Kk-
Article source CBS MoneyWatch - server of the CBS media group related to management and sales