Whether it is notoriously late employee or another one with a hostile approach to customers, employees with such behavior are a problem for your business. They undermine morale and productivity of their colleagues or even drive their bosses crazy. How to deal with difficult employees? Easysmallbusinesshr.com brought some practical advice.
1. Act as soon as possible
No matter how uncomfortable it is for you, it is your job. If you ignore the problematic behavior, you will look like an incompetent boss.
2. Prepare evidence
Before any steps make sure you have accurate information. Have you seen the behavior you want to criticize on your own eyes? Do you have tangible evidence?
3. Go straight to the point
Formulate the problem using unambiguous words that will neither offend the employee nor downplay the situation. Share your observations and evidence and give the employee a chance to express.
4. Offer support
Offer active support to problematic employees in the form of coaching, flexible work schedule or anything else that can help them work more efficiently.
5. Document your conversation
Document the interview with the employee and save the document in his file. It will come in handy in case of no improvement when you will need to take further steps.
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