The management-issues.com website noticed that many managers are always in a hurry, constantly trying as hard as they can to hit targets and meet deadlines. Therefore, they try to save time wherever possible – even in communication with their colleagues.
A good old discussion is important
E-mails and other electronic means of communication make communication itself very comfortable and quick; however, a good one-to-one discussion still has its value. But all too often time pressure takes over and we fail to give others the attention they would deserve. For people who are rather shy by nature, this is also a possible way of avoiding face-to-face situations that may potentially become awkward. But, deep down, we all know that healthy working relationships are formed through real conversations.
Handling issues badly is a no go for smart managers
Staff engagement has a crucial impact on the bottom line. Engagement and individual productivity are strongly linked to the working relationship with the line manager. Effective conversations are a powerful tool for smart managers who recognise their role in the moulding of employees' behaviour.
Use the DOTS framework
This will help make all your discussions as effective and beneficial as possible.
Definition – each topic you are discussing must be defined at the beginning.
Outcomes – you need briefly to describe what outcomes are to be achieved.
Think ahead – you should know what will come next in the discussion.
Steps – the discussion is in your hands; keep it under control.
The DOTS framework is a useful aid, offering guidance on how to approach discussions. Of course, there are other important factors too: showing respect to subordinates, appropriate body language, honed listening skills and understanding and valuing different personality types, including how they communicate.
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