Fillers
According to Entrepreneur.com, one of the most common and at the same time most annoying problems of verbal communication is fillers. Avoid saying "er", "I mean" or "you know". Try recording yourself, then listening to where you use such words.
The following exercise can also serve as a solution: imagine your speech as a staircase which you are ascending, with every step being one word. Meticulously fill in each step with one word and beware of adding any fillers.
Too much expertise
Expert words, technical terms and rarely heard phrases are often used by people because they want to come across as experts. But the truth is that the best experts are, on the contrary, able to explain a complex issue in a simple way, and people tend more to listen to those who speak the sort of language they are used to.
Do not try to use jargon; instead, adjust your way of speaking depending on who you are talking to. Take into account that person's education, social status and their general manner of expression.
Being distant
Hiding behind numbers, being reserved, an inability to project your personality within your communication, and mere representation of a company. These are problems we often encounter in the talk of business reps.
You should talk in an honest way, allowing your personality to show through. The personal level of communication is crucial for the establishment of mutual trust between people, so do not underestimate the importance of an informal chat with your clients.
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