Leaders are good at allowing others to prosper; they understand other people's priorities and goals. But clarity of thought still requires emotional distance so, even in stressful moments, always put the emphasis on reason and ask such cognitive questions as: “How is what you’re doing a help or a hindrance in achieving your goals?”
Understand how other people want you to show generosity. You may give them your time and very often that is enough. Again, the key is not to expect reciprocity.
Negativity almost always stems from insecurity. By means of inappropriate behaviour, people try to demonstrate their value. Again, try to understand them. What is the source of their insecurity? Once you know that, you can start validating other aspects of these people. Everyone has both strengths and weaknesses.
Dreeke, Robin and Stauth, Cameron: The Code of Trust: An American Counterintelligence Expert’s Five Rules to Lead and Succeed. St. Martin's Press, 2017, 384 pages
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Article source Knowledge@Wharton - the online business analysis journal of the Wharton School of the University of Pennsylvania