There are some clear advantages to this:
- Since the interaction is meaningful, conversational interfaces lead to better engagement and enhanced trust building of the end user
- User experience is excellent in comparison to filling in forms, which is a time-consuming task
- Cross-platform integration
- It is very convenient for smart form scenarios, where questions are adjusted based on the answers a user gives
- Increased user attention: with targeted questions, a clear call to action is provided
In the foreseeable future, conversational user interfaces will have a good chance of replacing web forms. This is why you should change the user interface of your website or app into a more conversation-like format.
Voice can give a realistic feel
A conversation containing words which people naturally use makes the whole interaction much more pleasant. The result is a personalised experience that also feels very human. Replacing the traditional interface with a conversation format means users find themselves in a far more familiar context, according to an article on the business2community.com website.
Smooth user experience
Conversational interfaces are much more convenient than the traditional model. For communication purposes, you only need to write or speak. This saves time because end users don’t need to spend ages learning how to achieve the result they require. That means the whole interaction is much less demanding and saves valuable time.
Tailored experience
When the tone, accent and pace of speech can be customised, the conversational interface creates a deeper personal connection between the user and the system.
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