These tips were published by Business2Community.com.
Set emotions aside and focus on the core of the problem
The most essential piece of advice is: do not become overwhelmed by emotions and maintain a strictly professional attitude. Try to set feelings aside and focus on the core of the problem you are facing. Try to separate assumptions from facts and keep a rational mindset. Only then will you be able to appear calm and on top of things.
Communicate and do not try to withhold information from the team
In any crisis scenario, it is essential you communicate quickly and effectively. If you withhold information from your team, you will only increase the tension which is already high. On the other hand, if you manage to communicate effectively, you will show confidence and quality leadership.
Define priorities and do not become overwhelmed with unimportant things
In situations when everything seems to be crumbling, it is easy to be overwhelmed by details and drown in the whole situation. The solution is to define immediate priorities and work on them. Other less important things can wait. If you focus on a smaller number of the most essential points, you will be less stressed out and bring order to your work.
Prepare a plan and distribute its items among team members
Prepare an action plan describing how you will solve the problem and divide it into smaller, specific tasks. And, if possible, delegate these tasks among team members. In crisis situations, it is essential everybody feels they are contributing to the solution and that as a team you are heading towards a successful conclusion.
Always be on top of things and monitor the whole situation
As a manager, you must stay on top of the situation as a whole. Monitor the work of team members, keep an eye on how things are developing and, even when the worst is over, beware of signals suggesting the crisis might be coming back.
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