This list was published by the Harvard Business Review.
The importance of customer service
Retention of the current clientele and development of existing business relations is one of the most lucrative sources of income. A business leader should therefore not only teach team members to acquire new clients but especially how to provide quality care to the current ones.
Value vs. price
Too many clients do not know the difference between the value and the price of a product. Unfortunately, many salespeople do not know this difference either. A business team leader must therefore teach the team members effectively to convince clients of the high value of the product before they mention the price.
Originality
A good salesperson must be original, honest and slightly non-traditional. A leader should not want all team members to be the same; on the contrary, they should support uniqueness, plus good and original traits.
Work organisation
Even seemingly simple things, such as giving priorities to tasks, fighting procrastination and organisation of work are often major challenges to employees, all of which makes them less effective at work. A leader should therefore spend time with staff also in this regard.
Getting new leads
Obtaining new leads is an essential step in achieving business success. This concerns not only quantity, but primarily the quality of leads. A team leader should therefore spend time teaching team members effectively to seek new leads and use various sources.
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