These tips were published by Business Insider.
Leave emotions aside
First of all, you must not become overwhelmed by emotions; you need to remain calm at all times. Communicate in a transparent and friendly manner, try to be on the same wavelength as the employee and avoid making them feel like the two of you are in opposition.
Be objective and stick to the facts
Always try to keep an objective, impartial attitude, and be fair towards the employee. Prepare specific proof and arguments that support your main point.
Describe the problem in a clear and comprehensible way
When you get to the core of the problem itself, do not beat around the bush and do not use any euphemisms. Remain calm and describe what the problem is using clear and simple language.
Let the employee respond and listen to them
Remember to allow some space also to the given employee. Listen to what they have to say about the matter, and genuinely and honestly reflect on their response.
Define the subsequent plan
At the end of the meeting, agree with the employee on what will happen next. Set up mutual expectations and define the next steps and also the timeline of what needs to be done on both sides.
-mm-