These tips were published by Entrepreneur.com.
Each person requires a different communication approach
There is no one particular miracle communication style. Why? Because we are all different. Therefore, each individual requires a different approach. Managers should not try to apply the same communication techniques with all subordinates. Instead, they should try to adapt, at least in part, to the specific needs and preferences of each person.
To some degree, you should get along with everybody
A manager has to make some unpopular decisions. Sometimes they have to defend the interests of their team against their colleagues or business partners. So it is quite easy to make some enemies during a managerial career, especially if there are people whom you simply dislike on a personal level. But there should be no outright animosity between you. It is a small world and hostile relationships with anyone can be very harmful to your future career. Always try to have at least a neutral relationship with everyone around you.
Managerial communication even towards subordinates must always be a dialogue
A manager is not someone who hands out tasks. They should always engage in dialogue with subordinates, allow them space to express themselves, actively listen to them and take their views into account. Even feedback from subordinates is extremely valuable for managers.
A manager must exude self-confidence
Even the best communication skills and management techniques will not save a manager who lacks self-confidence. Assertiveness, decisiveness and self-confidence are important as they reassure subordinates, let them know they are in good hands and you know what you are doing. They also often serve to prevent endless debates, doubts and nervousness within the team.
You need to keep your distance and not take things personally
This is probably the most important lesson of all. It is "only" about work. In work and business relationships, things may occasionally become heated but everyone involved should always keep a cool head. This is especially true for managers: they should never take anything personally, even if emotions in the team are running high, and they must always try to de-escalate and calm critical situations.
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