These tips were published by the Harvard Business Review.
Leave emotions aside
First and foremost, it is important not to be carried away by emotions but deal with the matter calmly. Communicate in a transparent and friendly manner, try to be on the same page as the worker, and avoid giving the impression you are an adversary in the conversation.
Be objective and stick to the facts
Try to maintain an impartial, objective approach at all times, and be fair to the worker. Prepare specific evidence and arguments that support your idea.
Define the issue clearly and comprehensibly
When you get to the heart of the issue, do not beat around the bush or use euphemisms. Calmly and in clear, straightforward language, describe in very specific terms exactly what the problem is.
Give the worker space and listen to them
Remember to allow space to the worker concerned. Listen to their views on the matter, and reflect genuinely and honestly on what they say.
Define a follow-up plan
At the end of the meeting, clarify with the worker what will happen next. Set mutual expectations and define specific steps and time frames for what needs to be done on both sides.
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