Learning to speak in such a way that people will actually listen

Being able to communicate in a way that will have people genuinely listening to you is one of the key skills of a manager. Managerial communication is not just giving instructions or information: above all, you need to know how to speak in a way your colleagues understand so that they feel motivated and understand the vision you wish to convey. How to achieve this? Here are some tips.

Illustration

No complexity and ambiguity

As the Harvard Business Review states, much communication noise occurs because people express themselves in overly ambiguous and complex ways, or they assume other people see things the same way as they do. Speak directly, clearly and without unnecessary digressions. If your instructions and ideas are simple, it is much easier for the team to understand and implement them.

Vision – not just commands and tasks

As a manager, you should be able not only to convey information about what needs to be done, but also explain why. People are motivated when they understand the greater purpose of their work and its contribution to the overall company strategy. Naturally, they will then be more engaged and cooperative.

Authenticity and trust

People listen more to those who are authentic and honest. Be yourself, do not copy other people's models. Authenticity and naturalness create trust, which is the foundation for people actually to listen and follow you.

Listening as the key

One-way communication rarely works in the long term. To get people to listen to you, you need to let them know you are sensitive to their individual needs and are listening to what they are saying. People often try to find some magic formula to charm others, yet often the most effective approach is to keep quiet and just listen.

Do not fear an occasional pause

Do you want people genuinely to listen to what you are saying? Then you must not overwhelm them with a constant stream of words and sounds. Of course you can speak quickly and loudly at key moments which require energy and enthusiasm. But often the most effective way to add weight and interest to your speech is to lower your voice, slow down your speech and sometimes even stop for a moment. Don't be afraid of pauses: silence can be very powerful and reinforce your words.

 


-mm-

Article source Harvard Business Review - flagship magazine of Harvard Business School
Read more articles from Harvard Business Review