Keeping cool: five emotionally stressful situations you will have to face as managers

As managers, you face daily challenges that can test your patience and self-control. But sometimes you will need something more than just professional skills, namely the ability to keep cool. Here are five common but stressful and emotionally fraught situations you will face as a manager, and some advice on how to handle them with equanimity.

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These tips were published by Forbes.

Passive-aggressive subordinate behaviour

Passive-aggressive subordinate behaviour along the lines of "Was that important?" can antagonise even the calmest of managers. These behaviours are difficult to identify and confront directly, so don't let yourself be derailed by them. Try to handle the situation with humour, but convey your expectations and communication rules clearly. This will prevent frustration building up at your end and ensure everyone behaves professionally.

Questioning your authority

Sometimes you may feel colleagues are questioning your authority or opinions and it might be hard not to react impulsively. Try to focus on dealing with the situation calmly. Take a deep breath and consider if and how to address the issue. If necessary, discuss the situation calmly with the person concerned, either to one side or in front of the whole team.

Managing more experienced subordinates

Do you have subordinates with more experience than you? This can be a challenge! The best approach is openness and self-reflection; don't be afraid to state that you value their experience and identify areas where they can excel. But at the same time, be aware of your role: you have not reached a management role by accident, so do not fall into the imposter syndrome.

Dealing with grief and personal tragedies in the team

When an employee is dealing with a personal loss, you need to show compassion. It is important to allow the subordinate space and support while ensuring the team continues to function effectively. Offer a flexible approach and reassure the employee they are not alone on their difficult journey. This approach will not only support their return to work, but also the overall morale of the team.

A team member (or someone else at the company) is taking credit for your successes

When someone else tries to appropriate your ideas or accomplishments, it is normal to feel disappointment or even anger. But stay calm; you always have the option to address this situation. But sometimes it's good to let others shine: you will be the one who is fostering team spirit and will ultimately create a strong work environment.



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Article source Forbes.com - prestigious American business magazine and website
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