Project managers commonly encounter skepticism or even downright opposition from their project stakeholders, including customers. Hearing doubts about the results and the direction of the project is obviously not very pleasant for the managers. That is why they often try to avoid communication with those challenging their work. However, as you probably guess, this effort to avoid problems in this case is a step in the wrong direction.
Try to stop thinking "Why should I stir up trouble unnecessarily?" Be open to any signs of doubt on the part of the people you work on the project with. PM Hut advises acting in a straightforward manner.
Understand your emotions
Think thoroughly about the emotions you really feel about your opponents. You may look up to them, be scared of them, or despise them without fully realizing it. This leads to efforts to avoid them and talk about them badly. Only when you realize what your true feelings are, can you start working on improving your approach. Only then you can start to build mutual trust and strive towards better cooperation.
Fight indifference
When the key participants in your project are indifferent, avoidant, or even do not show up at all, it is necessary to ask why your project is not one of their priorities and what you can do about it. Find ways to remind them of the benefits of your project for themselves and facilitate their return to your project.
Search for a deeper problem
When the cause of the skeptical approach your project stakeholders take does not lie in prioritization or time management, it could be something deeper. They may feel you are not fulfilling their needs, offering enough opportunities for them to express their opinions or showing sufficient recognition. They may feel threatened by something. If you want to really find out, you need to ask.
Ask for feedback
The best way to reach an adversary is ask for his advice and feedback. Emphasize that you value his opinion and suggestions on how you can work on the project more efficiently. Ask whether he thinks you have overlooked something and where he can see the greatest potential for improvement.
Listen carefully
Asking questions is not enough. Try to limit your negative emotions as much as possible and really listen. Your goal is to build mutual trust and agree on further steps achieve benefits for both of you. If you come to the table with feelings of mistrust, this lack of trust will be reflected in the subconsciouses of both you and you opponent.
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