Giving employees greater scope for independent decision-making means making them stronger, more confident and also happier. And happier employees lead to happier customers. The problem of many companies, as well as individual teams, lies in excessively complicated and bureaucratic decision-making processes. If you are one of those who have to have everything approved by several senior employees, properly documented and signed, try the following tips from Training Magazine. Your staff should not be afraid to come up with new ideas and seek more efficient ways to perform their work.
Motivate optimum performance using accountability
To begin with, hold each team member accountable. If your staff see that you do not do anything about lack of responsibility, they will lose motivation to try harder. Clearly explain to what extent you are offering them scope for independent decision-making.
Explain the broader context of your company's business
Your staff cannot make correct decisions unless they understand the interests and objectives of the company. Therefore you should consider organising regular (e.g. weekly) training sessions for managers and front-line employees focused on your current business goals, vision and culture.
Find out and support individual talents
Every employee has certain strengths which you need to discover and support in further development. Give your staff more freedom and do not control their every step. Let them learn from minor mistakes. You should also regularly gather with your team in non-working environments and get to know them as people. This will foster team spirit and the commitment of your staff to make good decisions for the benefit of the company.
Appreciate achievements
Your staff need to see that you appreciate their work. Then they will be willing to bear greater responsibility for the success of the company. Create the habit of thanking them even for small and partial successes. Find out what kinds of thanks are preferred by specific workers.
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