2) Everyone must understand completely how your strategy and vision concerning your core business will help the organisation as a whole.
3) Everyone must be responsible for fulfilling the vision. Link this to remuneration and payment of bonuses.
4) Don't be afraid to tear down old hierarchies. Set up a more flexible and interdependent structure that allows you to capture, develop and deploy the ideas of your employees.
5) Set up processes that will enable you to preserve all the knowledge and experience gained during customer interactions.
6) Inspiration is the basis of leadership. Share anecdotes, pose inspirational questions and trust in the strength of your leadership.