For a change to be successful, there is a simple framework: capture the attention, secure approval and orchestrate adoption. In order to improve change management practices, you need an event or an experience that would ultimately make your staff change their attitudes. The following concise framework was recommended in an article on the strategy-business.com website.
Changes: for things to go quickly, you should start slowly
It is important to invest sufficient time and effort. You must gain the attention and secure the approval of your employees. That way you increase the likelihood of the proposed change being accepted. These first two steps must not be rushed, even if it is tempting to get to the active part as quickly as possible. This, however, is often the reason why the promised outcomes of the change remain unfulfilled. There is the example of a USA-based real estate company which wanted to move its 5,000 employees from the Microsoft platform to Google Apps. The first step was the calendar and mail. All employees made the change on the same day and there were no complications. Change involves people rather than technology. So help your employees to initiate change within themselves.
1) Capture their imagination about the future of their work
Use stories, characters and emotional tension to describe an important opportunity, a plan and a call to action.
2) Gain approval by encouraging everyone to define their own personal business case
Every organisation has many potential disapprovers. Everyone must find their own personal reason for accepting change.
3) Facilitate the adoption of new behaviours and habits
Offer training and hands-on learning. Listen, learn and build a collective pool of knowledge and action.
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