Transparent communication
According to Entrepreneur.com, the most important thing is to communicate transparently. If you withhold information from subordinates or try to sugarcoat everything to excess, they will notice. And they will become even more nervous. Do not alarm subordinates unnecessarily, but at the same time be honest with them and do not downplay the situation.
Involve everyone
When solving a crisis, you must involve everyone. The ongoing situation often impacts all members of the team, which is why they all need to join together in a common effort. Moreover, by involving everyone you give the employees an opportunity to contribute to the solution of the problem. They will thus not feel so powerless as if they have nothing to do but wait helplessly to see what happens next.
Clear plan
Though the situation may seem hopeless, there are definitely some steps you can take in order to mitigate its impact or prevent anything from having such a devastating impact on your team again in the future. It is your task as team manager to state clearly what happens next and offer a plan to get out of the situation or reduce its impact.
Opportunities
Every crisis also brings opportunities. Even a seemingly negative and devastating situation offers a chance to learn something new or review current procedures. Help your subordinates see something positive in the situation and together find a way to exploit it to the maximum.
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