This text draws on an article published on the Centre for Creative Leadership website.
Authenticity
First of all, when communicating, the manager must come across as authentic. They should not pretend to be someone they are not. Only then can their subordinates trust them.
Sufficient time and attention
Subordinates should not feel the manager is only fobbing them off. The manager should always allow enough time for each individual meeting with a subordinate and also pay sufficient attention to that person.
Active listening
A manager should always truly and honestly listen to what the subordinate is saying. And they should also show they are listening – for example by asking supplementary questions.
Unambiguity
The manager's communication should not be vague or ambiguous. On the contrary, it should always be clear what the manager wants to say.
Using the other person's name
An excellent way to make another person like you during any interaction is to use their name often.
Making use of stories
Stories are an effective communication tool. If the manager wants to convince their subordinates of something, or give them an example, stories are an excellent way to do that.
Remembering
If a subordinate says something during a conversation with their manager, the manager should remember it for next time. If not, it shows the previous communication was not so important to the manager.
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