Show genuine interest
INC.com suggests listening is the cornerstone of a good conversation. Use expressions like "I understand" or "Oh, that's interesting." Also ask questions or respond by paraphrasing what the other person has just said so as to ensure that you have understood correctly. This shows you are really listening and not just waiting for your turn to speak. Such an approach creates an atmosphere of respect and openness that helps reduce any tension or uncertainty.
Find common ground
Even when you disagree with a subordinate, you should always try to find common ground. So focus on a common goal, work task or direction for the team to take. It's okay if you and your subordinate have a difference of opinion or even an animated exchange. But always make occasional efforts to calm things down and reassure everyone involved that you are interested in the common good.
Be positive and speak in a friendly manner
A positive tone and positive language can work wonders. Avoid phrases such as "That won't work"; try instead "Let's try looking at it from a different angle". A positive attitude will make it easier to reach a compromise and also act as a kind of calm force within your team. Remember that our communication habits are easily transferred to others, so optimism in speech can encourage positivity on the part of subordinates as well.
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