When it comes to the first personal meeting would be a shame to miss an opportunity, and all the time invested in training and arrange a date. Therefore, it is necessary to make sure that does not happen.
Check out these 10 mistakes that can easily discourage potential clients. Maybe you come, it is a matter entirely of course, but they are becoming surprisingly often.
- Late arrival. When you are late, you are making it clear that you do not respect client's time. Try to come rather earlier.
- Forgetting to check your appearance. Beware of spinach between your teeth, smeared lipstick, etc. To make sure you look OK, you may need to visit the bathroom shortly before the meeting.
- Excessive friendliness. If you are too friendly, you will seem to "salesy".
- More talking than listening. Relationship can be built only by getting information. You cannot get the, if you still talk. Try asking questions instead.
- Arguing with the client. Rather than pursuing another opinion, ask the client why they have a different opinion and what makes them think so. Maybe you learn something.
- Traditional sales pitch. Today noone is ready to hear it, even though they know that selling is the reason you're in a meeting. Discuss the client's needs first and then, if appropriate, your offer.
- Lack of knowledge about the product. You might say that you will find out information for the client, but you should not say it as an answer to every question.
- Sistractions caused by phone. Forget your smartphone during the meeting. Turn it off. Or forget the client with whom you are having the meeting.
- Deviating from the topic. Again, you have to appreciate your client's time, so make sure to always get back to the point. It is best to prepare in advance an agenda you want to discuss.
- Too long meeting. Determine the time that you spend with a client. Note that they have more things to do than just to talk to you.
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