There are always several ways to say the same thing. It is the task of the call center employee to choose the best option. There is a whole bunch of phrases that have a positive effect or assure confidence in the client, but which basically do not change the meaning of what you are saying.
The Call Centre Helper server came up with the following dictionary:
Positive words
- These are mostly adverbs that can be added to almost any sentence.
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Certainly. "I will certainly make sure that the problem gets solved."
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Completely. "I completely agree with you."
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Great. "This is a great offer."
Everyday phrases
- They are used so frequently that we often forget to use them. But they have a strong positive effect.
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I will be glad to help you.
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I surely understand that this situation is very unpleasant to you.
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What I can do for you is this...
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I assure you that I will do my best
Advice
- When telling people what to do, you should never be condescending. You can use phrases that make instructions sound like advice.
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I recommend that you...
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In order to avoid such situations in the future, I suggest that...
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I propose that you..
Sales words
- In active tele-sales, these words have proved to work:
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Only. "It will cost you only..."
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Range, a lot of. "We offer a wide range of products."
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X instead of Y. "Our product will let you do X instead of Y."
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Special, unique. "It is a unique opportunity."
-mm-