You have to behave very politely to your client. You must use the conversation to cultivate a positive relationship. Do not say stupid things. Sometimes you may blow a fuse, you may be distracted or say something which is not important. Allbusiness.com summarized the most stupid things said to clients that you definitely must not say.
1) Do not insult the customer
Sometimes you deal with a customer who needs a lot of time to make a decision and he may even refuse you in the end. They often ask lots of different questions. Only after they gain all the information they consider important will they decide whether to buy or not.
If you want to be a successful salesperson, you have to learn to answer plenty of questions and stay calm. These question and answers will of course take time. But if you want to work with those clients you have to learn to deal with them. Never say something like: “You don’t need to know that.” It will definitely stop the customer´s interest in your offer. So answer questions patiently and you will increase your chance of finally closing the sale.
2) Do not sell when it is not necessary
If the customer wants to speed up sales process, for example, he does not want to be shown a demo, accept the request. Do not say: "First I have to show you a demo." Give them the opportunity to buy the product. If you do not stop selling, they will probably lose interest.
3) Avoid meaningless conversations
If you sometimes call customers without a good reason, do not do it anymore. Calling customers and asking how they are doing is just a waste of time. People do not have time for meaningless conversation.
Call your customer only if there is a real reason for calling. You may need to schedule an appointment or you need to solve something. Also you can phone to ask for specific information you need to implement the project. You can ask for the feedback or tell him or her important information you have just learned.
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