CRM in 2020: Which three trends should you follow?

The dawn of a new decade always gives us the opportunity to evaluate the last 10 years and look to the future. In the specialized area of ​​business relationships, technology for sales growth has changed significantly over the last 10 years. In the coming years, we will see even more innovations that will change the way your company works with customers and brochures. What are the main developments in customer relationship management (CRM)?