There has already been a lot said in our articles about the importance of customer service in connection to customer loyalty and satisfaction. Despite all the modern technologies and new systems, customer service should primarily never lose its human touch and its personalization, i.e. tailoring of customer care to the needs of the individual clients. Your clients will feel much better if your customer service is comfortable and if the company reps talk to them on a human level. We present you several tips on how to humanize customer service and how to adjust it to your individual customers.
