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Team building: Mediocrity is not enough

Anyone who wants to build a great team should start by not settling for mediocrity. Dismissals are…

Why employees hate their bosses?

Most research on management and leadership skills focuses on finding examples of best practice.…

Concisely and clearly - Tips for decreasing call length in call centers

One of the most common indicators of call center effectiveness is the Average Handling Time (AHT).…

10 reasons why project teams fail

Project teams often fail because they lack clear and realistically achievable goals. Therefore, if…

15 things a leader does automatically

Leadership is nothing else than a way of human behaviour that gradually becomes automatic. If you…

What prevents leaders from being successful?

The most common reason for why leaders fail is their own ego. Of course leaders do have to believe…

Can you say no?

The art of saying no is very important in a managerial practice. In the opposite case, you can end…

What you should never say to your subordinates

A good manager should know not only what to say to his subordinates to motivate them but also what…

Six Thinking Hats

Six Thinking Hats (Six thinking hats) is the name of a practical decision-making technique based on…

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