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Five sentences emotionally intelligent managers never say

A good manager is also a good psychologist. They must be able to communicate effectively with their…

Reading body language: four tips on using non-verbal communication at meetings

A large part of interpersonal communication takes place on a non-verbal level. The signals our…

How to manage conflict in your team in four steps

Minor or major conflicts are unavoidable in any team. Even if your team is made up of only…

The art of negotiation: some tips for managers

Managers have to hold meetings (and negotiate) quite often: with clients, business partners,…

Need to end a conversation and leave? Five tips on doing it gracefully

Social events, team gatherings, meetings of experts, conferences and so on are all excellent ways to…

Learn how to give subordinates effective feedback in five steps

Giving constructive and effective feedback to subordinates is one of the most important tasks of any…

The art of small talk: how to have a casual conversation with anyone, anytime

Casual, informal chit-chat, commonly known as "small-talk", is often a source of jokes and aversion.…

Five persuasion techniques that always work

A manager should be able to persuade other people. You should be able to convince your subordinates…

Good managers speak well; the best managers listen well

As a manager, you are probably wondering how best to lead your subordinates. You are trying to…

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