Články z oblasti vzdělávání a poradenství

Customer experience design is a never-ending process (2/2)

The previous article described one example of a classic sequence: people start with good intentions…

Dealing with work-related anxieties

Help your staff to become more resilient and adaptable. Help them to retain their ability to adapt…

Customer experience design is a never-ending process (1/2)

Is your organisation guilty of one of the customer experience missteps described below?

How does technology lead to increased income inequality? (2/2)

Income inequality is to some extent driven by inequalities between firms. The previous article …

What should I wear for my next presentation?

Are you not sure how to dress for an event where you are to speak in front of an audience? Your…

Matchmaking services (2/2): Features of the market

The previous article described how dating apps may not be motivated to provide users with a match…

Do you want more sales? Understand your customers’ emotions

People make a purchase emotionally but then they need to defend what they have done rationally. So…

Matchmaking services (1/2): Why business with love isn’t eager to innovate

Matchmaking companies (typically in the online dating industry) charge customers a regular monthly…

Do you play the violin? Then play it in your next presentation

If there is something unique about you, you could and should use it to make your presentations more…

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