Is it enough for the big companies to be fair, courteous and professional to us, their customers? Or…
Each of us needs them. They know it and behave accordingly. Their business is big, stable and…
Firms – even those in the developed world – are increasingly losing their battle to win customers’…
Most large companies have lost the ability to build an emotional connection between the customer and…
There is no doubt that rejections are unpleasant, which is why we all instinctively try to avoid…
How to get a real and long-term customer loyalty? Why is it fading away? What strategy should you…
Many managers of sales teams think they can sell better than their subordinates. When they look at…
Each manager of a sales team is mainly interested in whether his subordinates meet the outlined…
As active users of the professional social network LinkedIn, you are probably members of various…
