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5 tips on how to resolve a conflict with a customer

The world isn't perfect and miscommunication can happen between a client and your company. Then it's…

Exaggerated personalization can drive customers away

It is something that the sales specialists keep repeating all the time: Personalization is essential…

Three ways of anticipating problems in customer service

Good customer service can quickly and effectively solve all the problems that clients have.…

Fine-tune your mobile communication strategy

If you want to have a customer-centric company, you must engage in talking with and listening to…

Millennials and their expectations about customer service

The term millennials usually means people who were children around the beginning of the millennium…

3 steps towards customer service that exceeds clients' expectations

Customer service is one of the main factors influencing the satisfaction of your clients. This is…

How to regain your client's trust after a slip up

Customer service is a complex of multiple tasks and there is a lot of room to make a mistake. Every…

Four steps towards retaining your millennial customers

Nowadays the oft-mentioned millennials form the most lucrative demographic group with the highest…

2019: What trends in digital marketing can we expect? (1/2)

Digital marketing will go through a revolution. Digital advertising techniques are changing on a…

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