Your query "TeleSales%2C call centre" has returned 141 articles.
One of the key metrics that every customer call center manager should monitor is what is known in English as the „abandon rate.” This refers to the proportion of callers who hang up before their issue…
Despite the limits set on phone sales by GDPR many years ago, the phone still remains one of the most important business tools. Salespeople use it to talk to potential and existing customers, fine-…
Telephone sales as a selling technique achieved a very unpopular reputation among salespeople. Most people don't like phone sales, though in the vast majority of cases it's an inherent part of the…
When considering all the different types of sales, cold calling is by far the least popular. Salespeople don't like calling prospects, especially those they haven't been in touch with yet, and who…
Despite being inevitabile and irreplaceable, phone sales is very unpopular with many businesspeople. Its conversion rate is often low and many people have an aversion towards telesales. But telephone…
Using the telephone as a sales tool is a must for most business sectors. Approaching prospects via telephone is still one of the most efficient methods of prospecting. Many businesspeople are,…
Efficient telephone sales is a real art, but it is an art that can be learned. Here are four tricks for you that are used by the best phone salespeople.
„Dead air time“ refers to a situation in which the company representative does something and there is a significant pause in the conversation. Company reps should aim to avoid these dead air times as…
The first sentence of your phone conversation with a prospect is the most important. It is your one single chance to engage the prospect. If you don't use a sentence that provokes the prospect´s…
It's a question that we hear so often, in various forms, in sales over the phone: “Do you have a second for a short talk?” In most cases, what we get is a negative answer, because from the point of…
The better the call centre manager is at taking care of the comfort, motivation and mental well-being of their employees, the better the results of the whole call centre. It doesn't matter if your…
The telephone still plays a crucial role in sales, despite the fact that there are many more modern technologies available. At a certain point in the sales cycle, every salesperson will have a call…
It doesn't matter if you think of phone sales as a necessary evil or if you enjoy it, it is indispensable in most sectors. Whether your task is to set up a meeting or directly close a deal, there are…
The introductory sentence of your phone conversation with a prospect is the most important one. It is your single chance to engage the prospect. If you do not use a sentence that provokes the…
Telephone sales still has its place in business, and it can teach those who are new to sales many techniques they can then use in the future. Here are the five most essential tips for telesales.
