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There is no simple guide to how to be successful among your competition. Those firms that are successful and keep growing are able to combine several factors together and they are able to offer…
Is your system of customer care efficient? Are clients satisfied? It might be surprisingly difficult to answer these seemingly simple questions, as clients often do not express their dissatisfaction…
In most cases, retaining a client is simpler, cheaper and less time-consuming than seeking and attaining a new one. Moreover, a better revenue can be drawn from a stable, satisfied clientele due to…
Customer care is the alpha and omega of client satisfaction. It starts with the very first approach and contact with the sales department and ends with off-boarding of the customer. The quality of the…
If you wish to have the sales activities and customer service of your company work efficiently, it is necessary to keep yourself ahead of your competition and to adjust your activities so that they…
An angry client who is screaming at a receptionist or at another company representative is a sign that multiple things went wrong in customer service. The problem wasn't identified before it escalated…
What is the ultimate goal of customer service? To create a corporate culture that has the client at its very center and where all components of the company work together on providing clients with an…
It is a well-known fact that customer service plays an important role in how clients see the company as a whole and how loyal they are. If this is not enough to convince you to start working on having…
Customer service is largely defined by emotions. Clients call you not just to solve a certain problem, but also to complain, to calm down, to share their problems and injustices, and alternatively to…
The quality of customer service plays a crucial role in clients' overall satisfaction. This is why we're giving you some tips on how to increase customer satisfaction through customer service.
It is increasingly difficult to keep current clientele in the uncompromising competition fight that we witness in virtually all fields of sales and services. Sometimes, getting new clients just means…
Most businesspeople are not responsible just for sales, but also for payments. In the vast majority of cases, a salesperson's commission is calculated based on the actual amount credited to the…
There are many tips on what to do with an angry customer. If you follow the rule that prevention is better than solving problems, it is definitely worth looking at the ways in which we can prevent…
Continuous research regarding the satisfaction and experiences of the clientele should be part of every quality customer service. The customer care strategy and business strategy should be based, at…
Customer service keeps changing with the expectations and requirements of clients. It still plays an important role in whether the client is loyal to a company and in how clientele see a certain brand…
