Products delivered. So what's next? Now it is the time to secure customer loyalty and an opportunity to do business with them again. So what should you do?
- Ask them when you can contact them.
- Make sure they got what you promised.
- Find a way to help them again, although it will not necessarily mean more business. Maybe you can email an interesting article.
- If possible, help them get more business.
- Share any information that could help them.
- Tell them about the latest industry trends and information about competitors.
- Research their industry.
- Provide your contact information, even your mobile number.
- Clearly indicate that you are willing to do something extra for them if necessary.
- Make a system for collecting and sorting information about clients.
- Try to always add value, even when the customer is satisfied. Listen well to learn what really has value for them.
- Ask customers about their products, new people, branches, etc.
- Let them know there is a door open for them. Tell them about your company's plans, what is being prepared, what services you are planning to provide, etc.
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