Keep your "old" clients

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Gaining new clients usually requires investing more money. Building long-term partnerships with clients will bring stability to your business. Tips published by server allbusiness.com will help you strengthen relations with your clients.

1) Honesty

Promise only what you really can do.

2) Feedback

Consult with your current clients and remind them of common successes.

3) Don´t forget

There is no guarantee that your clients will stay with you forever. So don´t neglect those, who have been with you a long time, for new ones.

4) Continued interest

Pay attention to client concerns during the whole time of your contract. Waiting till final step up is ending is not appropriate

5) Keep agreements

It is essential to do what we promise.

6) Mutual communication

You may think you know what your clients need. But it is better to ask them about their ideas and expectations.

7) Roles and responsibility

Clarify your roles and the responsibility which emerges from it. Determine what you do and what others do to help to you both succeed.

8) Rules

Set rules of cooperation at the beginning of your partnership.  Clear procedures  for communication, meetings and other matters can eliminate misunderstandings.

9) Move your partnership forward

Relations with your clients aren´t based just on your sales achievements. Move your partnership forward. For example you can celebrate anniversary of your cooperation.

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Article source AllBusiness - a U.S. website and community for small businesses
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