Speak so that your clients understand you
According to Call Centre Helper, you must talk using words your clients know. Company representatives can't hide behind specialized terms and vague phrases. The agent should embrace the terminology and phrases the customer uses and explain everything so that they understand. It's essential for client satisfaction for the company representative to adjust to the customer.
Don't expect too much from the client
When dealing with problems, or generally during communication between clients and your company, you should place as little responsibility on the shoulders your customers as possible. They'll be happy if they have to take care of as little as possible. If you delegate responsibilities from workers to clients, in the long run this strategy won't pay off.
Take your clients' initiatives seriously
Many companies have some sort of a system of working with the feedback from customers. But many companies only do this superficially, so clients don't feel heard. Your task is to take your customers' remarks very seriously and include them in your systems. You can have your customers vote, talk to them in person, and then let them know about the change that's being implemented on the basis of their initiative and thank them for their pro-active attitude.
Use visual aids
The current age could be called the visual age, at least when it comes to customer service. Offer your clients infographics, explanations that use visuals. Videos and pictures are an ideal way of communicating with clients, and that's why you should base your communication with clients on visual stimuli.
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