Eight innovative ideas for improving the performance of call centre agents

Teams that communicate with clients over the phone require constant motivation. No matter if it's customer service or phone selling, here are eight innovative ideas that will improve the working environment and performance of call centre agents.

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This list was published by the website Call Centre Helper.

Motivational quotes

Everyone should know what the team's priorities are. But it's still a good idea to hang these quotes and goals on the wall so that everybody can see them.

Celebrate success

Set a goal every day, be it the number of leads called, sales closed or problems dealt with. Then celebrate reaching the goal.

Training with the new product

If there is a new product, make a presentation, and let the employees try out the product on their own.

Games and competitions

Organise small, fun competitions for the best worker or the largest number of successful calls made. These games must be primarily for fun and motivational, they can't stress out the workers.

Install an anonymous suggestion box

Install a box in a common area where employees can put their ideas or anonymous complaints.

Make the workplace more comfortable

There are specialists on the market who can improve the overall atmosphere and microclimate of your workplace, which will improved performance of the whole team.

Make a manual for new employees

To make training of new employees easier, come up with guidelines for new employees and continuously keep perfecting it.

Make a video

Show your clients and business partners how you work in a fun way, and make a short video where you go through your workplace and employees talk about the company.

 

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Article source Call Centre Helper - British weekly online call centre magazine
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