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Call Centre Helper
http://www.callcentrehelper.com
British weekly online call centre magazine
Articles from this source (69)
Do you want to boost motivation of call center employees? Here are seven tips
23.2.2023
Positive talking: Key to successful communication with a client
5.1.2023
Seven simple tips on how to boost the motivation of your team
12.1.2022
Six ways to engage and motivate customer service agents more
14.4.2021
You need selfconfidence for sales more than anything else. Build it
12.1.2021
12 best practices to increase the level of your client services (4/4)
8.10.2020
12 best practices to increase the level of your client services (2/4)
1.10.2020
12 best practices to increase the level of your client services (1/4)
29.9.2020
5 ideas for a personalized customer experience
7.7.2020
Four tips on how to relate to clients better
29.10.2019
10 words that should be included in your CV
25.6.2019
9 tips for cutting the average duration of one phone call in a contact centre
24.6.2019
Eight questions for a customer service agent job candidate
4.1.2019
How to earn a client's trust over the telephone
20.12.2018
„Mystery shopping“ and other non-traditional ways of improving customer service
30.11.2018
Eight innovative ideas for improving the performance of call centre agents
26.11.2018
Seven tips on how to improve listening to clients over the telephone
29.10.2018
Tips for increasing the productivity of a telephone contact center
26.10.2018
4 examples of putting empathy and authenticity into your communication with clients
2.10.2018
7 things that a call centre agent must never say to a client
2.8.2018
A call centre agent dictionary: 20 positive words and their use in sentences
30.5.2018
Four non-traditional ways to recover a lost client
3.4.2018
How to build rapport with a client over the phone
14.2.2018
Four things you should ask in a survey for call centre customers
18.1.2018
4 resolutions for call centres for 2018
5.1.2018
Several strategies to improve your client satisfaction
4.1.2018
What should an ideal customer service look like?
22.12.2017
Guidelines to online chat with customers
18.12.2017
6 pieces of advice on setting up a meeting with a client over the phone
29.11.2017
Ten inspiring quotes about customer service
3.11.2017
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