Call Centre Helper

http://www.callcentrehelper.com

British weekly online call centre magazine

Articles from this source (69)

Do you want to boost motivation of call center employees? Here are seven tips

23.2.2023 

Positive talking: Key to successful communication with a client

5.1.2023 

Seven simple tips on how to boost the motivation of your team

12.1.2022 

Six ways to engage and motivate customer service agents more

14.4.2021 

You need selfconfidence for sales more than anything else. Build it

12.1.2021 

12 best practices to increase the level of your client services (4/4)

8.10.2020 

12 best practices to increase the level of your client services (2/4)

1.10.2020 

12 best practices to increase the level of your client services (1/4)

29.9.2020 

5 ideas for a personalized customer experience

7.7.2020 

Four tips on how to relate to clients better

29.10.2019 

10 words that should be included in your CV

25.6.2019 

9 tips for cutting the average duration of one phone call in a contact centre

24.6.2019 

Eight questions for a customer service agent job candidate

4.1.2019 

How to earn a client's trust over the telephone

20.12.2018 

„Mystery shopping“ and other non-traditional ways of improving customer service

30.11.2018 

Eight innovative ideas for improving the performance of call centre agents

26.11.2018 

Seven tips on how to improve listening to clients over the telephone

29.10.2018 

Tips for increasing the productivity of a telephone contact center

26.10.2018 

4 examples of putting empathy and authenticity into your communication with clients

2.10.2018 

7 things that a call centre agent must never say to a client

2.8.2018 

A call centre agent dictionary: 20 positive words and their use in sentences

30.5.2018 

Four non-traditional ways to recover a lost client

3.4.2018 

How to build rapport with a client over the phone

14.2.2018 

Four things you should ask in a survey for call centre customers

18.1.2018 

4 resolutions for call centres for 2018

5.1.2018 

Several strategies to improve your client satisfaction

4.1.2018 

What should an ideal customer service look like?

22.12.2017 

Guidelines to online chat with customers

18.12.2017 

6 pieces of advice on setting up a meeting with a client over the phone

29.11.2017 

Ten inspiring quotes about customer service

3.11.2017