International Customer Management Institute (ICMI)

http://www.icmi.com

website for customer management professionals

Articles from this source (30)

KPI, motivation and bonuses: setting up goals and performance indicators for your team

25.5.2022 

Basics of dealing with an angry customer

26.4.2022 

Seven traits that every business team manager must have

29.3.2021 

Four questions that every manager should ask themselves during a crisis

15.3.2021 

How to make working from home more pleasant for your employees

9.3.2021 

3 trends in customer care this year

10.12.2020 

Tips for crisis communication every organisation should implement

29.5.2020 

Most common reasons why employees lose motivation

24.10.2019 

Three signs that your customer service system isn't working well

9.5.2019 

Three signs that your customer service system doesn't work well

13.3.2019 

How to regain your client's trust after a slip up

13.6.2018 

The customer is always right. Does this really apply?

28.2.2017 

What makes customer service great?

28.12.2016 

9 ideas for improving a call center's performance

17.8.2016 

8 simple ideas of improving the call center environment

9.5.2016 

3 steps towards happy customers

22.2.2016 

Chat in numbers: A short history and reasons to employ it

15.12.2015 

Is the saying "The customer is always right" still valid?

25.11.2015 

How the 4 major expectations of customers have changed over time

20.11.2015 

The right questions will help you close the sale

19.6.2015 

5 tips on how to improve the working environment in a call center

22.5.2015 

Achieve personalized B2B customer serivce

17.2.2014 

Use chat and get loyal customers

27.1.2014 

Innovative tips on how to engage your customers

9.12.2013 

What to do with the "Call me after the New Year" motto

4.12.2013 

Trends in customer service 2014

15.10.2013 

Rules of communication with clients through social networks

26.9.2013 

Use features of gaming in customer service

23.9.2013 

New findings in behavioral economics

5.9.2013 

How to benefit from customers' complaints

2.9.2013