Most of us work with both individualists and collectivists or with both direct and indirect…
"Sandwich feedback" is often mentioned as the best method of providing critical feedback. An…
In the previous article, we saw how customer satisfaction can be good for shareholders. However, it…
I'm not afraid of anything. Failure is not an option for me. I can do everything because I'm the…
Customer satisfaction and stock price generally tend to move in the same direction. Both are quite…
Dedicate yourself to constant learning – and don’t be afraid of new, unexpected…
When you are the one who is responsible for delivering the bad news, identify and focus on the…
Both the skills and commitment of humanitarian aid workers would be deployed in vain if they are…
Robots for the time being play only a minor role in our everyday lives and the actual adoption and…
