When a business person or a customer service agent communicates with a client, they should always aim to build rapport between the customer. Whether you goal is to sell services or just to calm down an angry client, if customer doesn't trust you, you will always have a difficult time reaching your goals. Telephone communiation is trickier than a personal meeting in this case, because many non-verbal communication techniques that are used when dealing with someone face-to-face can't be used on the phone. So today we will focus on the specifics of telephone communication and share some ways on how you can earn the trust of a client over the telephone.
