Do you know how to encourage the motivation of your call center agents agents in the best possible…
Almost every non-negotiated sales or business call is probably uncomfortable for the prospect. Cold…
Frankly speaking, the position of workers in contact centers is not enviable. As for phone…
Perhaps no one likes it, it bothers us and we often experience it in the most inconvenient moments…
Prepare a simple process that will change a routine into a nice job. The key to it is your attitude.…
Voicemail messages can be just that first impression you make on a potential client. And most sales…
Performance management is one of the most pressing issues for call centre managers. The British Call…
Sales calls are a regular part of the sales job. Sometimes, however, sales people become reluctant…
If a sales person is nervous about calling, there is usually for one of the following three reasons…
