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The five worst myths about customer service with fatal consequences

There are myths about everything, and customer service isn't an exception. Some of these myths are…

„Mystery shopping“ and other non-traditional ways of improving customer service

Who wouldn't want loyal clientele? Getting a large number of new customers, but then still losing a…

Six deadly sins of dealing with an angry client

Good customer service agents do their duties responsibly, they get to work on time and are good with…

4 ways of improving the loyalty of your clientele

Among the main goals of business departments and customer service agents are not just prospecting…

How to be in a client's good graces again through customer service

Keeping clientele and strengthening their loyalty are among the essential tasks of customer service.…

Seven tips on how to improve listening to clients over the telephone

One of the most important skills customer service agents must have is the ability to listen to…

How to make questions for a customer satisfaction survey questionnaire

Knowing what your clients think is essential for successful customer service. Monitoring client…

Four steps towards keeping your clients

As it has been said many times before, finding and acquiring a new client costs on average several…

4 examples of putting empathy and authenticity into your communication with clients

Building a sense of mutual rapport is crucial in creating a bond between a company representative…

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