Články z oblasti vzdělávání a poradenství

Is your customer service in ruins? 5 steps towards immediate improvement

Have you become a new manager of a dysfunctional customer service team? Or did you find out through …

4 rules of a modern-day call centre

Technology continues to develop, the world is changing, expectations of clients are growing and…

Put more empathy in your customer service

Customer service is largely defined by emotions. Clients call you not just to solve a certain…

Marketing in 2017: Ad blocking and customer experience

More than 75% of marketers believe that ad blocking, which is becoming more and more comon in…

8 steps towards having a loyal clientele

Who would not want loyal customers? But it does require an effort. Leading experts have shared eight…

6 signs that your customer service needs improvement

Is your system of customer care efficient? Are clients satisfied? It might be surprisingly difficult…

4 trends that will dominate customer call centres in 2017

Hand in hand with the development of new technologies, customer service keeps improving. And in the…

The never-ending customer service dilemma: Satisfied client, or satisfied company?

Customer service newbies will reply to the question "What is the most important task of customer…

What makes customer service great?

It has been said many times before that for most clients, customer service and its quality are one…

Listing 145 to 153 out of 320