What will the year 2017 be like in terms of customer service? What should you be prepared for and…
Within customer care, it is always good to be one step ahead of your competition and adapt to new…
Thanks to technological progress and to changes in the expectations of clients and in the whole…
For many companies, selling to current and past clients is a much more lucrative sales activity than…
With regard to the current competition of companies and products, it is often customer service that…
Many companies are unable to make their clients involved in what is happening in the company. A lot…
Despite the harsh competition in all business fields, some companies are still able to retain…
Comments, either public (websites, discussions) or non-public (closed survey within one company,…
In most cases, retaining a client is simpler, cheaper and less time-consuming than seeking and…
