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Build a client-centric customer service in six steps

What is the ultimate goal of customer service? To create a corporate culture that has the client at…

More satisfied clients and employees: Not-so-obvious advantages of having excellent customer service

It is a well-known fact that customer service plays an important role in how clients see the company…

Logic, emotions and empathy in customer service: Tips on how to improve your customer care

Customer service is largely defined by emotions. Clients call you not just to solve a certain…

Tips on how to increase client satisfaction through customer service

The quality of customer service plays a crucial role in clients' overall satisfaction. This is why…

Three ways of increasing the loyalty of clients through customer service

It is increasingly difficult to keep current clientele in the uncompromising competition fight that…

Do your clients have a lot of overdue payments? Five tips on what you can do about it

Most businesspeople are not responsible just for sales, but also for payments. In the vast majority…

Want satisfied clients? Three tips for quality customer service

There are many tips on what to do with an angry customer. If you follow the rule that prevention is…

Satisfaction questionnaires: A useful insight into the efficiency of your customer service

Continuous research regarding the satisfaction and experiences of the clientele should be part of…

How to make customer service great: Four basic rules you need to follow in customer care

Customer service keeps changing with the expectations and requirements of clients. It still plays an…

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