Články z oblasti vzdělávání a poradenství

6 tips on how to motivate customer service employees and have happy customers

Engaging company employees that are in direct contact with clients is the cornerstone of customer…

Tips on how to get a loyal clientele

What is the key to building a large, long-lasting, loyal clientele? A good sales team is essential.…

When a customer gets angry: Three tips on handling the situation

An angry client poses a big challenge for a customer service representative. When a client gets…

Five deadly sins of customer service

 Customer service plays a key role in customer loyalty. In the worst possible scenario, it can even…

Three tips on how to achieve a loyal clientele

What is the key to building a long-lasting, loyal, large clientele? A good sales team is essential.…

How to react to excessive demands from an unreasonable client

The saying “The customer is always right” is not always true. Some clients want to get as much as…

How to have satisfied customers

What is the key to building a big group of long-lasting, loyal clientele? The answer: excellent…

Ten stats about customer service that you should know

Customer service is the be-all and end-all of any successful business. And, most importantly, it is…

Key traits of a successful customer service agent

Customer service requires people with a certain attitude. Though some people think a customer…

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