Behavioral economics is a discipline that studies the influence of emotional, social or cognitive…
Even today, with social networks, online help-desks and webpages, many people rely on call centers…
The server of the British magazine Business Matters published a list of several activities which, if…
Certainly, every salesman acknowledges the fact that logical argumentation is not the only thing…
The chief customer officer, or CCO, is a person whose task is to ensure that the company´s…
Do you think that a guaranteed recipe for successful marketing cannot work? Maybe, maybe not.…
If you provide or sell a service, you probably have a need to explain yourself. Often there is too…
Customer service has been in a state of flux lately. Internet and electronic media have slowly taken…
In today's competition of companies, the client's satisfaction with customer service plays a…
