A call centre agent in contact with clients cannot influence many things. But what they can have an…
Despite all modern technologies and the Internet, phone calls still represent one of the most…
Telephone sales is often seen as obsolete and too invasive a sales tool. But even today, phone…
Let's be honest here: selling over the phone is not the most popular form of doing business. And…
Building rapport with a client is essential to successfully closing the deal. However, rapport is…
„Cold calling“, calling uknown prospective lcustomers who have never expressed any interest in your…
The success rate of a call centre and its individual agents can be measured in numerous ways.…
Burnout syndrome affects all professions, but mostly those with high levels of stress. Of course, it…
The dynamics of call centres keep changing, as also do expectations of clients and methods of…
